Don’t lose the sticker on the A/C unit.

I purchased my air conditioning brand new as well as from a reputable dealer.

I had a 2 year warranty on the air conditioning unit.

Three years after I purchased the A/C unit, there was a recall because of a malfunctioning part. I tried to have the area upgraded as the letter told me. The first thing they wanted was my sales receipt, which I gladly sent them. From there, everything was on a steady downward slide. I received an e-mail requesting I take a picture of the sticker that was on the left side of the A/C unit. I took a picture of the sticker, but it turned out to be the wrong sticker. They said the sticker they were referring to had the model as well as serial numbers along with the words Do Not Remove. I had never seen more than one stick on the air conditioning. They told myself and others that maybe I had purchased the A/C component hour hand, which meant my warranty didn’t mean anything to them. In spite of my having the sales receipt as well as sending in the warranty card, separate from the sticker it meant nothing to them. I was beyond frustration when one gentleman told myself and others there could be a sticker on the inside of the door. I opened the A/C component to see a small sticker that contained the SKU, model number as well as serial number. Two months later, they sent myself and others an e-mail saying my case had been closed. The sticker was the wrong sticker as well as they needed the Do Not Remove sticker detachd as well as a picture taken of it. The entire thing started all over again, as well as now I wasn’t as patient. All I wanted was a refund so I could buy a new air conditioning unit, but not from their supplier.

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