Running a large office wasn’t a piece of cake.
But after more than five years, I had enough experience to keep everything moving forward.
We ran one of the biggest online perfume stores in the world, but our business consisted of offices and a warehouse where we kept all the inventory. We had servicing companies that dealt with both locations. That meant we could sign a repair contract to suit the offices and the warehouse. One day, the HVAC plan at the office stopped blowing cold air. It was summer, and this caused the offices to get hot, and added to that was unbearably high humidity. I phoned the AC servicing company to come in and take a look at the cooling unit. They informed me an HVAC corporation was on the way to check the system. But, more than two hours later, we were still waiting for the AC expert to show up. I had to call the aircon maintenance company again to ask why there was a delay in service. The customer care representative wasn’t truthful with the reason and kept telling me the HVAC mechanic would be back soon. Three hours later, I was fed up and decided to phone another aircon mechanic to come and salvage the situation. The AC expert from this company arrived on time and began working on the AC system. We never heard from the previous one, which meant no one showed up to repair the cooling system. I decided the drop-in repair quality and unprofessionalism was too much, so we cancelled our maintenance plan with them. It was better to give the HVAC repair contract to a company we could rely on, from that, we never had an issue with bad communication with the aircon repair again.