When the guy saw myself and others kneeling outside in my truck with a cigarette, he provided myself and others a dirty look
Occasionally a shopper will be as nice as possible and other times the shopper will be mean and rude, but i appreciate when customers do not talk to myself and others at all, and one of the reasons why I chose the heating and A/C repair profession is so I do not have to deal with people all of the time. I do not have to deal with anyone on a regular basis because I am always laboring on a task, but the most interaction I have is with the shopper and I try to make that as little as possible; When I get to an address, I talked to the owner of the house or business. I make sure that they assume I am there to get the work done, but after that, I usually do not talk to the shopper again until I am ready to present them with a bill. If I have any questions or complications, I will find the shopper to ask, but I try not to have much interaction with them if possible. There was a shopper at a recent repair that decided to contact the office after I took a smoke break. The shopper did not suppose that I should take a smoke break before I finish the repair. When the guy saw myself and others kneeling outside in my truck with a cigarette, he provided myself and others a dirty look. I waved to the guy because I didn’t realize he was frustrated, however he thought I was being a jerk and called my boss. It was a large misunderstanding but I got into trouble for taking a smoke break.