New manager and a customer complains of poor heating maintenance

I was recently appointed as the supervisor at the local supermarket.

Before this, I was at the finance desk which was always busy. I was happy to be appointed to the management category just as I had desired for a long time. What I did not know was that the position is so demanding. I not only supervise the staff but I also receive a lot of requests and complaints from the customers. Two weeks ago I got complaints from our customers on the need to check our air purification system because they experienced some poor air quality according to them. I knew nothing about the cooling and heating equipment, so this was a new task. I connected with the local service provider who supplies the residential A/C sold at the supermarket and he sent over an A/C serviceman to come and review what could be wrong. His verdict was poor maintenance of the commercial A/C. It was a quality HVAC, but the constant lack of proper cooling and heating maintenance had damaged it. Soon we needed a requisition for a new A/C installation because even the thermostat was non-functional. Meanwhile, he repaired and replaced the ducts which were broken due to lack of duct cleaning. I seek to know more about heating because it was my first encounter with such a case. The technician informed me of the need to keep the HVAC well serviced as this would give us some energy saving help. The management admitted to the neglect and decided to sign up for home services to always check on the status of the system to avoid major hitches.

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