A little over a year ago, our older brother replaced his home’s cooling system.
Marcie couldn’t wait to brag to myself and others about the exceptionally high SEER rating.
She was so impressed with the manufacturer of the cooling proposal he chose. She told myself and others how his current cooling system was a very valuable and top-of-the-line model that included all these awesome features. Marcie was so sure his biweekly electric bills would be split in half and his beach house would be far more comfortable, cleaner and healthier than mine, and when I asked about the Heating & Air Conditioning business who was completing the replacement process, he had very little information. Marcie had noticed an ad in the newspaper for a free estimate and called them up. The guy talked his into all of these valuable updates with promises for low energy costs and amazing comfort. I was shocked that he hadn’t bothered to read customer reviews or verify their rating with the Better Business Bureau. My brother didn’t even suppose whether or not the supplier was a factory authorized contractor or guaranteed their work. She wasn’t sure if the specialists were NATE-certified or fully licensed and insured. I wasn’t surprised that when the cooling system was installed, Marcie wasn’t delighted with the men who showed up. She said that they delayed the replacement project several times, showed up late for the appointment and tracked dirt through his house. They left debris behind for his to scrub up and never explained the features or operation of the cooling system. They didn’t handle the registration for the manufacturer’s warranty. Unluckyly, they also messed up the actual replacement of the cooling equipment. Whenever the cooling system cycled on, it rattled and wasn’t putting out much air. She ended up calling a different supplier to come in and resolve these problems.