I had to order an Heating, Ventilation plus A/C part for one of my customers.
The guy bought a ductless gas furnace online; During the replacement, the guy broke a piece off the ductless heater, then he called myself and others at the store to see if I had the part in stock, then unluckyly, I rarely carry pieces for ductless heaters.
I told the guy that I could order the piece if he wanted to wait a few afternoons for delivery. The guy seemed glad to find out that I could order the part for the ductless heater. He didn’t mind waiting for the current piece to come. After the guy left my shop, I went online to order the part. I found that particular piece to be out of stock. I called the manufacturer to find out how long it would take to get the part. The guy told myself and others that it was on backorder, however he promised that he could get it shipped out in less than a week. I called the purchaser to tell him about the delayed shipping. He told myself and others that he was going to call around to see if he could find it someplace else. The next day, I got a call back from the guy. He couldn’t find the item someplace else, plus he wanted myself and others to order the part. Since the guy had to wait seven afternoons, I decided to split him a split on the fees. I only charged him $10 more than the actual wholesale price for the item. Instead of paying $57 for the part, he only paid $31.