Running a large office wasn’t a piece of cake.
But after five years, I had enough experience to keep everything moving forward.
We ran one of the largest online perfume stores in the world. Our operation consisted of offices and a warehouse where we kept all the inventory. We had servicing companies the dealt with both locations. That meant we could sign a service contract to suit the offices and the warehouse. One day, the HVAC system at the office stopped blowing cold air. It was summer, and this caused the offices to get hot. Added to that was unbearably high humidity. I phoned the AC servicing company to come and take a look at the cooling unit. They informed me an HVAC technician was on the way to check the system. But, two hours later, we were still waiting for the AC expert to show up. I had to call the aircon repair company again to ask why there was a delay in service. The customer care representative wasn’t truthful with the reason and kept telling me the HVAC mechanic would be back soon. Three hours later, I was fed up and decided to phone another aircon mechanic to come and salvage the situation. The AC expert from this company arrived on time and began working on the AC system. We never heard from the previous one, which meant no one showed up to fix the cooling system. I decided the drop-in service quality and unprofessionalism was too much, so we cancelled our maintenance plan with them. It was better to give the HVAC service contract to a company we could rely on. From that, we never had an issue with poor communication with the aircon service again.