My husband and I always go to the same hotel for our holidays.
The hotel has been a great place to stay, and we expected the same quiet comfort that we have always had in the past.
We excitedly walked through the lobby and found our way to the room. Everything looked as we expected until we walked over to turn the heat on in the room. It surprised me when I stepped up to the thermostat, and the floor felt soggy. It was already damp in the room, and we thought a bit of heat would take care of the humidity. I had a sinking suspicion this was not about to happen. When I hit the thermostat and the HVAC didn’t turn on, it was a truth. The heating didn’t turn on when I changed the thermostat. My husband called the front desk and requested they send up the HVAC technician. He told her about the wet floor and how the thermostat was working to turn on the heating. When they finally got someone up to the room, I was so cold; I was shivering. The HVAC tech told us he was called to this room by the previous couple who stayed here. He had told them they needed a new HVAC system and thermostat for this room. He called the front desk and told them they had to put us in a different room. I didn’t complain because the only room they had open was a suite. The HVAC system worked perfectly. Within minutes, the heat was making the room comfortable, and we knew we had once again made a wonderful choice.