Going with a better heating and cooling company

Running a large office wasn’t a piece of cake.

But after several years, I had enough experience to keep everything moving forward. We ran one of the greatest online perfume stores in the world, our business consisted of offices and a warehouse where we kept all the inventory. We had servicing companies that dealt with both locations. That meant we could sign a service contract to suit the offices and the warehouse. One day, the Heating and Air Conditioning plan at the office stopped blowing cold air, however it was Summer, and this caused the offices to get hot, but added to that was unbearably high humidity. I phoned the A/C servicing company to come and take a look at the cooling unit. They informed me and others that a Heating and Air Conditioning worker was on the way to check the system. But, more than two hours later, we were still waiting for the A/C expert to show up. I had to call the aircon service company again to ask why there was a delay in service. The customer care representative wasn’t truthful with the reason and kept telling me the Heating and Air Conditioning mechanic would be back soon. Three hours later, I was fed up and decided to phone another aircon mechanic to come and recover the situation. The A/C expert from this company arrived on time and began working on the A/C system. We never heard from the previous one, which meant no one showed up to repair the cooling system. I decided the drop-in service quality and unprofessionalism was too much, so we cancelled our repair system with them. It was better to give the Heating and Air Conditioning service contract to a company the two of us could rely on. From there on we never had an issue with terrible communication with the aircon service again.
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